Hi there! Bites & Stories is really proud of all the high reviews we have received on our excellent service. We’d like to keep it that way and in order to do so we have some terms and conditions we and you, the participants, need to know and agree on.
LIABILITYFirst and foremost, we do our absolute best to give everyone a care-free time with our service/tours. We will help you get familiar with the environments. We are, however, not liable for theft or bodily injuries during the tours.
LATE FOR THE TOUR “I was stuck in traffic..” We’ve all been there, but please don’t be late! If you arrive 10 minutes after the communicated start time we have to proceed. No worries, you are able to contact the guide and catch up. We advise you to make sure you are able to make the tour in time before you book the tour. In case you are late we are not responsible for the yumminess you possibly miss out on.
CANCELLATIONCancelling your booking? That is a pity! Here are the options to cancel your booking:- With 7 or more days prior to the booking date we offer you a full refund minus the booking fee (€2,50 per ticket) OR you can choose to change the date of your booking (must be the same type of tour) free of charge!- With 4 to 6 days prior to the booking date we offer a %50 refund minus the booking fee (€2,50 per ticket) OR you can choose to change the date of your booking (must be the same type of tour) free of charge!- As a small propriety we need to set boundaries, with 3 days prior to the booking date we cannot offer any refund. Sorry to say! We are, however, able to change the date of your booking up to 2 days before the booking date or change your booking into a gift voucher (valid for one year) for which you pay a one-time fee of €15,-- By the way, the booking fee, we did not just simply made it up ;), it’s the sum of the wonderful booking system we use to make all of our lives easier, the payment services that make sure all payments transition in a secure matter and of course the people working hard to make sure the administration is in order.
ALLERGIES & DIETARY WISHESWith every tour, we try to keep every dietary wish, allergies and intolerances into consideration, but we cannot promise to offer alternatives for each and every stop. But we do our best! We promise!
PAYMENTWe offer open listing-tours with limited tickets (10 max), to ensure a small and personal experience. And, as you can imagine, we like to offer each participant the same quality experience. With that being sad, we cannot accept non-paying participants (except for children under the age of 2). We can also not accept participants who do not eat at all and simply be present at the tour.
However, with a private tour, we are able to keep a lot of different aspects into consideration. Please fill out our private tour form with any special requests and we will be happy to think along!
In addition to that, to participate with our open listing tours, it is not possible to pay tickets later.
PARTICIPATION Did you know we walk every tour about 2,5 km? Every participant is responsible for keeping up with the tour. We always recommend to wear comfortable shoes and appropriate clothes concerning the weather. We are not responsible for a participant’s physical condition and the choice of their clothing that might influence their ability to participate.
ACCEPTANCE OF THESE TERMS & CONDITIONSBy booking our services/tours you automatically accept our terms and conditions. Easy as apple pie. If you have any questions, please do not hesitate to contact us through e-mail or smoke signals. Whatever floats your boat.